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WhatsApp Message Templates

Browse 30+ ready-to-use WhatsApp Business message templates. Copy, customize variables, and start sending in minutes.

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30 templates

Welcome MessagesGeneral

Welcome New Customer

Greet first-time customers with a warm welcome and point them to helpful resources.

Customer onboardingarrow_forward

Welcome MessagesE-Commerce

Welcome After First Purchase

Thank first-time buyers and encourage them to explore more of your products.

{{customer_name}}{{business_name}}{{order_id}}+2 more

Post-first-purchasearrow_forward

Welcome MessagesGeneral

Welcome Newsletter Subscriber

Welcome new subscribers and set expectations for the type of content they will receive.

Newsletter onboardingarrow_forward

Order ConfirmationsE-Commerce

Order Confirmed

Confirm an order has been received and provide tracking expectations.

{{customer_name}}{{order_id}}{{item_summary}}+2 more

Post-purchasearrow_forward

Order ConfirmationsFood & Beverage

Restaurant Order Confirmed

Confirm a food order with estimated preparation and delivery time.

{{restaurant_name}}{{order_id}}{{item_list}}+3 more

Food delivery confirmationarrow_forward

Order ConfirmationsServices

Service Booking Confirmed

Confirm a service booking with appointment details and what to bring.

{{customer_name}}{{service_name}}{{appointment_date}}+4 more

Service booking confirmationarrow_forward

Appointment RemindersHealthcare

24-Hour Appointment Reminder

Remind customers of their appointment 24 hours in advance to reduce no-shows.

{{customer_name}}{{service_name}}{{appointment_date}}+2 more

Appointment reminderarrow_forward

Appointment RemindersGeneral

1-Hour Appointment Reminder

Send a final reminder one hour before the appointment with directions.

{{customer_name}}{{appointment_time}}{{location}}+3 more

Last-minute reminderarrow_forward

Appointment RemindersHealthcare

Dental Appointment Reminder

Specialized reminder for dental practices with pre-visit instructions.

{{patient_name}}{{clinic_name}}{{appointment_date}}+3 more

Dental appointment reminderarrow_forward

Shipping UpdatesE-Commerce

Order Shipped Notification

Notify customers when their order has been shipped with tracking information.

{{customer_name}}{{order_id}}{{carrier_name}}+3 more

Shipment notificationarrow_forward

Shipping UpdatesE-Commerce

Out for Delivery

Let customers know their package is out for delivery today.

{{customer_name}}{{order_id}}{{delivery_window}}+2 more

Delivery day notificationarrow_forward

Shipping UpdatesE-Commerce

Order Delivered Confirmation

Confirm successful delivery and prompt the customer for feedback.

{{customer_name}}{{order_id}}{{delivery_address}}+2 more

Delivery confirmationarrow_forward

Payment RemindersGeneral

Payment Due Reminder

Remind customers about an upcoming payment before the due date.

{{customer_name}}{{amount}}{{due_date}}+2 more

Pre-due-date reminderarrow_forward

Payment RemindersGeneral

Overdue Payment Notice

Notify customers about overdue payments with urgency while remaining professional.

{{customer_name}}{{amount}}{{invoice_number}}+2 more

Overdue payment follow-uparrow_forward

Payment RemindersGeneral

Payment Received Confirmation

Confirm that a payment has been received and provide a receipt link.

{{customer_name}}{{amount}}{{invoice_number}}+3 more

Payment confirmationarrow_forward

Support Follow-UpsGeneral

Support Ticket Created

Acknowledge receipt of a support request and set response time expectations.

{{customer_name}}{{ticket_id}}{{ticket_subject}}+3 more

Support acknowledgmentarrow_forward

Support Follow-UpsGeneral

Support Ticket Resolved

Notify the customer that their issue has been resolved and request feedback.

{{customer_name}}{{ticket_id}}{{ticket_subject}}+1 more

Ticket resolution follow-uparrow_forward

Support Follow-UpsGeneral

Post-Support Satisfaction Check

Follow up 48 hours after ticket resolution to check if the issue is truly resolved.

Customer satisfaction surveyarrow_forward

Marketing PromotionsE-Commerce

Flash Sale Announcement

Announce a limited-time flash sale with urgency and a direct link to shop.

{{discount_percent}}{{business_name}}{{end_time}}+2 more

Flash sale promotionarrow_forward

Marketing PromotionsE-Commerce

Seasonal Promotion

Promote seasonal offers tied to holidays or events with curated product picks.

{{customer_name}}{{season_name}}{{discount_percent}}+6 more

Seasonal marketingarrow_forward

Marketing PromotionsE-Commerce

New Product Launch

Announce a new product or feature launch with early-access incentives.

{{customer_name}}{{product_name}}{{product_description}}+5 more

Product launch announcementarrow_forward

Feedback RequestsE-Commerce

Post-Purchase Review Request

Ask customers to leave a review after receiving their order.

{{customer_name}}{{product_name}}{{review_url}}+2 more

Review collectionarrow_forward

Feedback RequestsGeneral

NPS Survey

Send a Net Promoter Score survey to measure customer loyalty.

NPS measurementarrow_forward

Feedback RequestsServices

Service Experience Feedback

Collect feedback after a service visit or consultation.

{{customer_name}}{{business_name}}{{visit_date}}+1 more

Service quality feedbackarrow_forward

Abandoned CartE-Commerce

Abandoned Cart — 1 Hour

Gently remind customers about items left in their cart within the first hour.

{{customer_name}}{{item_count}}{{item_list}}+2 more

Cart recovery — first toucharrow_forward

Abandoned CartE-Commerce

Abandoned Cart — 24 Hours with Discount

Follow up 24 hours later with a discount incentive to recover the sale.

{{customer_name}}{{item_list}}{{discount_code}}+2 more

Cart recovery — discount offerarrow_forward

Abandoned CartE-Commerce

Abandoned Cart — Social Proof

Use social proof and scarcity to motivate cart completion.

{{customer_name}}{{product_name}}{{review_snippet}}+6 more

Cart recovery — social proofarrow_forward

Re-EngagementE-Commerce

30-Day Re-Engagement

Reach out to customers who have been inactive for 30 days with a special offer.

{{customer_name}}{{business_name}}{{new_feature_1}}+4 more

30-day win-backarrow_forward

Re-EngagementRetail

Loyalty Reward Re-Engagement

Re-engage customers by reminding them about their unused loyalty points.

{{customer_name}}{{points_balance}}{{business_name}}+3 more

Loyalty points reminderarrow_forward

Re-EngagementGeneral

We Want You Back

A heartfelt re-engagement message for long-inactive customers with a no-strings incentive.

{{customer_name}}{{business_name}}{{gift_description}}+3 more

Long-term win-backarrow_forward

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