Support Ticket Created
Acknowledge receipt of a support request and set response time expectations.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, we've received your support request. Ticket #: {{ticket_id}} Subject: {{ticket_subject}} Priority: {{priority_level}} Our team will respond within {{response_time}}. You can check your ticket status anytime by replying with your ticket number. For urgent issues, call {{support_phone}}.
12:00 PM
Type a message
descriptionTemplate Message
311 charsHi {{customer_name}}, we've received your support request. Ticket #: {{ticket_id}} Subject: {{ticket_subject}} Priority: {{priority_level}} Our team will respond within {{response_time}}. You can check your ticket status anytime by replying with your ticket number. For urgent issues, call {{support_phone}}.
data_objectVariables (6)
The customer's first name or full name
Support ticket ID number
Brief subject of the support ticket
Ticket priority (e.g., High, Medium, Low)
Expected response time (e.g., 2 hours)
Your support phone number
lightbulbBest Practices
Send immediately upon ticket creation to reassure the customer.
Set clear response time expectations based on priority level.
Include the ticket number so the customer can reference it in future messages.
Provide an escalation path for truly urgent issues.
Related Support Follow-Ups Templates
Support Ticket Resolved
Notify the customer that their issue has been resolved and request feedback.
Post-Support Satisfaction Check
Follow up 48 hours after ticket resolution to check if the issue is truly resolved.
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