Post-Support Satisfaction Check
Follow up 48 hours after ticket resolution to check if the issue is truly resolved.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, we wanted to check in on your recent support experience. Ticket #{{ticket_id}} was resolved {{days_ago}} days ago. Is everything still working well? Rate your experience: 1 - Excellent 2 - Good 3 - Needs improvement Your feedback helps us serve you better. Thank you, {{customer_name}}!
12:00 PM
Type a message
descriptionTemplate Message
311 charsHi {{customer_name}}, we wanted to check in on your recent support experience. Ticket #{{ticket_id}} was resolved {{days_ago}} days ago. Is everything still working well? Rate your experience: 1 - Excellent 2 - Good 3 - Needs improvement Your feedback helps us serve you better. Thank you, {{customer_name}}!
data_objectVariables (3)
The customer's first name or full name
Support ticket ID number
Number of days since the ticket was resolved
lightbulbBest Practices
Send 24-48 hours after resolution — enough time for the fix to be tested.
Keep the rating scale simple (3 options max) for higher response rates.
Personalize with the customer name at both the beginning and end.
Use CSAT data to identify agents or processes that need improvement.
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