We Want You Back
A heartfelt re-engagement message for long-inactive customers with a no-strings incentive.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, it's been a while and we wanted to check in. We'd love to have you back at {{business_name}}. No catch — here's a free {{gift_description}} on your next order. Use code: {{gift_code}} Valid until: {{expiry_date}} Shop: {{shop_url}} If you'd rather not hear from us, reply STOP and we'll respect your choice. We hope to see you soon!
12:00 PM
Type a message
descriptionTemplate Message
357 charsHi {{customer_name}}, it's been a while and we wanted to check in. We'd love to have you back at {{business_name}}. No catch — here's a free {{gift_description}} on your next order. Use code: {{gift_code}} Valid until: {{expiry_date}} Shop: {{shop_url}} If you'd rather not hear from us, reply STOP and we'll respect your choice. We hope to see you soon!
data_objectVariables (6)
The customer's first name or full name
Your company or brand name
Description of the free gift (e.g., tote bag)
Gift redemption code
Offer or code expiration date
Link to your online store
lightbulbBest Practices
Lead with generosity — a free gift feels more personal than a percentage discount.
Be transparent about the opt-out option to build trust.
Keep the tone warm and non-desperate.
This is your last-resort message — if they do not engage, respect their silence.
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