Elevate Guest Experience with Conversational Hospitality
Guests expect instant communication on WhatsApp — whether they are booking a hotel room, reserving a restaurant table, or scheduling a spa treatment. Skode Flow handles confirmations, in-stay requests, feedback collection, and upsell offers across every property and outlet.
Hospitality Messaging Challenges
These problems cost you customers every day. Skode Flow solves them.
Booking confirmations via email end up in spam — guests call to verify reservations, wasting staff time across every property.
Room service, restaurant orders, and spa requests require phone calls — creating delays during peak hours and language barriers with international guests.
Guest feedback collected post-stay via email gets 5-10% response rates — problems are discovered too late to fix.
Restaurant no-shows cost 5-20% of F&B revenue — email reminders go unread.
International guests communicate in dozens of languages — staff cannot translate in real time at scale.
Multi-property groups have no unified guest view — a repeat guest at one property is unknown at another.
Built for Hospitality
Every feature designed to solve real hospitality messaging challenges.
Booking & Reservation Confirmations
Instant WhatsApp confirmations for hotel bookings, restaurant reservations, and spa appointments. 98% open rate vs email. Guests confirm or modify with one tap.
AI Guest Concierge
AI answers room service, restaurant, spa, and general inquiries in 50+ languages, 24/7. Handles 70% of guest requests autonomously. Routes complex needs to the right team.
In-Stay Upsell Campaigns
Send spa offers, dining specials, room upgrades, and late checkout deals directly to guests via WhatsApp during their stay. Turn messaging into a revenue channel.
Guest Feedback & Recovery
In-stay satisfaction checks catch issues before checkout. Post-stay surveys achieve 5x response rates. Negative feedback auto-escalates to duty manager for service recovery.
“Guest satisfaction scores jumped 18 points after we moved all communications to WhatsApp. Guests message instead of calling, our restaurant no-shows dropped, and the AI concierge handles questions in every language.”
All Channels, One Inbox
Skode Flow connects every messaging channel your hospitality customers use.
Explore Other Industries
See how Skode Flow works for different industries.
Ready to Transform Guest Communication?
Join hospitality teams already using Skode Flow to engage customers on their preferred channels.