One Inbox for WhatsApp, Instagram, SMS, Email & Web
Stop switching between six different apps. The Skode Flow unified inbox brings every customer conversation into a single view — with team routing, canned responses, labels, and full contact profiles built in.
Everything Your Team Needs in One Inbox
Built for teams that handle hundreds of conversations daily across multiple channels.
Channel Unification
WhatsApp, Instagram, Facebook Messenger, SMS, email, and web chat — all in one inbox. No more switching between tabs or platforms.
Team Assignment & Routing
Automatically assign conversations to the right team member based on channel, language, topic, or workload. Round-robin and skill-based routing built in.
Canned Responses
Create reusable message templates for common questions. Insert them with a shortcut, personalize with variables, and respond in seconds instead of minutes.
Contact Profiles in Sidebar
See the full customer profile alongside every conversation — name, email, phone, tags, previous interactions, CRM data, and custom fields.
Conversation Labels & Filters
Organize conversations with color-coded labels, priority levels, and custom filters. Find any conversation instantly with powerful search.
Internal Notes & Collaboration
Leave private notes for your team on any conversation. @mention teammates, share context, and collaborate without the customer seeing it.
Comments Management
Manage Instagram and Facebook comments from the same inbox. Reply to social media comments alongside DMs without switching apps.
Conversation Priority
Set priority levels — Low, Medium, High, Urgent — on conversations. Filter and sort by priority so your team handles critical issues first.
Snooze & Drafts
Snooze conversations to resurface later. Save draft messages that persist across sessions. Start a reply and come back to finish it.
Voice Messages & Reactions
Record and send voice messages from the inbox. React to customer messages with emoji reactions for quick acknowledgment.
Related Features
Explore more capabilities that work together.
Try the Unified Inbox — Free
Connect your channels in minutes and manage every conversation from one place. No credit card. Free plan available forever.