How do I import contacts into Skode Flow?

You can import contacts via CSV upload, sync them from your existing CRM, or let contacts create automatically when a customer sends a message through any connected channel (WhatsApp, Instagram, SMS, email, or web chat).

What custom fields can I add to contact profiles?

You can add unlimited custom fields including text, numbers, dates, dropdowns, checkboxes, and multi-select fields. Custom fields appear on every contact profile and can be used in automation triggers and filters.

How does lead scoring work?

Lead scoring automatically assigns points based on engagement signals — message opens, replies, link clicks, conversation frequency, and custom criteria you define. Scores update in real time so your sales team can prioritize high-value prospects.

Does Skode Flow sync with external CRMs?

Yes. Skode Flow offers native two-way sync with Skode CRM. Contact data, tags, lifecycle stages, and custom fields stay consistent across both platforms. Changes in either system sync automatically.

How does Skode Flow handle data privacy for contacts?

Skode Flow is GDPR-compliant and supports data export, deletion requests, and consent tracking. Contact data is encrypted at rest and in transit. You control data retention policies and can delete individual contact records at any time.

contactsContacts & CRM

One Profile. Every Channel.

See the complete customer picture — conversations from WhatsApp, Instagram, SMS, email, and web chat unified into a single contact profile. Custom fields, lead scoring, lifecycle stages, and native CRM sync.

Unifiedcross-channel profiles

Automerge & dedup

Customfields & tags

Manage Contacts — Free arrow_backAll Flow Features

credit_card_offNo credit card

mergeAuto-merge duplicates

syncCRM sync built-in

tuneCustom fields

Everything You Need to Manage Contacts

Built for teams that need a complete picture of every customer across every channel.

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Custom Fields

Add unlimited custom fields to contact profiles — text, numbers, dates, dropdowns, and more. Capture the data that matters for your business.

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Lead Scoring

Automatically score leads based on engagement, conversation activity, and custom criteria. Prioritize high-value prospects for your sales team.

merge

Merge & Deduplication

AI detects duplicate contacts across channels and suggests merges. One-click merge combines conversation history, tags, and custom data.

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Lifecycle Stages

Track contacts through pipeline stages — new, qualified, engaged, customer, churned. Automate actions based on stage changes.

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Companies & Organizations

Group contacts under company profiles. See all conversations, deals, and team members for each organization in one view.

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Events Timeline

Full activity timeline per contact — messages sent, pages visited, forms submitted, deals created, and custom events. Complete customer journey.

How It Works

From import to unified profiles in three steps.

upload_file

Import Contacts

Upload a CSV, sync from your CRM, or let contacts create automatically from conversations across all connected channels.

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Enrich Profiles

Add custom fields, tags, lifecycle stages, and lead scores to build complete customer profiles with the data that matters.

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Sync with CRM

Native two-way sync with Skode CRM keeps contact data consistent across your messaging platform and CRM without manual updates.

Related Features

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Manage Contacts — Free

Import your contacts and build unified profiles across every channel. No credit card. Free plan available forever.

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