What metrics does Skode Flow analytics track?

Skode Flow tracks total conversations, response times, resolution rates, active agents, channel distribution, CSAT scores, SLA compliance, campaign click-throughs, conversion goals, and revenue attribution. All metrics update in real time.

How do I set up CSAT surveys?

CSAT surveys can be enabled in your workspace settings. Once enabled, a short satisfaction survey is automatically sent after a conversation is resolved. You can customize the survey message and rating scale.

Can I configure SLA policies?

Yes. You can define SLA policies for first response time and resolution time. Set different policies per channel, priority level, or team. Skode Flow tracks compliance rates and sends alerts when SLAs are about to breach.

What export formats are supported?

You can export reports in CSV and PDF formats. CSV exports include raw data for analysis in spreadsheet tools. PDF exports are formatted reports suitable for sharing with stakeholders.

Is the data real-time or historical?

Both. The dashboard shows real-time metrics that update as conversations happen. You can also view historical trends over custom date ranges — daily, weekly, monthly, or custom periods.

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Measure What Matters

Real-time dashboards for every conversation, every agent, every channel. Track response times, resolution rates, CSAT scores, SLA compliance, and campaign conversions — all in one place.

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Every Metric, Every Channel, One Dashboard

Comprehensive analytics for messaging, agents, and campaigns — updated in real time.

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Dashboard Overview

See key metrics at a glance — total conversations, response times, resolution rates, active agents, and channel distribution. Updates in real time.

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Agent Performance

Track individual agent metrics: conversations handled, average response time, resolution rate, CSAT score, and active hours. Identify top performers.

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Channel Breakdown

Compare performance across WhatsApp, Instagram, SMS, email, web chat, and more. See which channels drive the most engagement and conversions.

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CSAT Surveys & Scores

Automatically send CSAT surveys after conversations close. Track satisfaction trends over time and identify areas for improvement.

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SLA Compliance

Define SLA policies for response and resolution times. Track compliance rates, breach alerts, and escalation triggers in real time.

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Conversion Analytics

Track campaign click-throughs, conversion goals, and revenue attribution. Connect messaging activity to actual business outcomes.

How It Works

Start tracking analytics in three simple steps.

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Connect Channels

Analytics start collecting data as soon as channels are connected. No extra setup required.

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View Dashboard

Real-time metrics update as conversations happen. See response times, resolution rates, CSAT scores, and more.

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Export & Share

Download reports in CSV or PDF format. Share insights with your team or stakeholders.

Related Features

Explore more capabilities that work together.

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Start tracking every conversation, every agent, and every channel today. No credit card required. Real-time insights from day one.

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